Returns & Exchanges
At GO Outdoors, we want you to be fully satisfied with your gear; if you're not, you can return most items in their original condition within 30 days for a full refund or exchange. Please ensure all tags are attached and the product is unused before initiating your return.
Initiate Your Return
Log into your account portal or use our guest return link to select the items you wish to send back and print your prepaid shipping label.
Package Your Gear
Securely pack the items in their original packaging, ensuring all manuals and accessories are included to avoid any processing delays.
Drop Off or Collection
Take your package to any authorized drop-off point or schedule a home collection via our designated courier service using your generated label.
Refund Processing
Once our warehouse team inspects your return, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing